BUILDING ONLINE COMMUNITIES AND WORKING WITH EARLY STAGE COMPANIES SINCE 2010.
PAST COMPANIES & CLIENTS
AREAS OF PRACTICE
Community Strategy
We’ll work together to get a full picture of your organization’s business objectives, problems you’re trying to solve, and where your community currently stands. We’ll build out a plan that drives impact across the entire organization, and get buy-in from all of the key stakeholders.
Crisis Management
Things move fast on the internet, and many times you are faced with new, time-sensitive situations where you don’t know what steps to take. I will guide you through the decision-making process and work through various scenarios to ensure you gracefully respond to any situation that may arise.
Program Development
I’ll help you build programs that delight your customers or members and keep them coming back for more. We’ll track success against business goals and metrics to showcase the value that your community programs are bringing to the organization.
Team Development
I’ll create playbooks and train your existing team or help you hire the best people for your new team and get them fully up to speed. I’ll work with each team at your organization to understand their needs and provide support and training to make the most of your investment in community.
Get in Touch
If you are a business with a new or existing community and you need help with building and maintaining a thriving community space, you’re a community professional and you’re looking for advice or someone to talk to, or you need help with crisis management, please send me a message and I will get back to you shortly.